Privacy Policy
Last updated: 3/1/2026
Introduction
At Mailhooks, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our email management platform.
Information We Collect
We collect information in the following ways:
Account Information
- Email address and name when you create an account
- Authentication data from third-party providers (Google, GitHub) if you choose to sign in with them
- Billing information when you subscribe to a paid plan
Email Data
- Emails received through your Mailhooks domains
- Email metadata (sender, recipient, subject, timestamps)
- Email content and attachments as processed by the service
Usage Information
- Log data and analytics about how you use the service
- API usage and webhook delivery information
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process and deliver emails to your configured endpoints
- Send you important service updates and notifications
- Process payments and manage your subscription
- Respond to your requests and provide customer support
- Monitor and analyze usage patterns to improve the service
- Detect, prevent, and address technical issues and abuse
Data Storage and Security
We implement appropriate technical and organizational measures to protect your data. Your information is stored on secure servers and we use encryption in transit and at rest.
Email content is stored temporarily for processing and delivery. You can configure retention periods and delete your data at any time through your account settings.
Data Sharing
We do not sell your personal information. We may share your information only in the following circumstances:
- With your consent or at your direction
- With service providers who assist in operating our platform (payment processors, infrastructure providers)
- To comply with legal obligations or respond to lawful requests
- To protect our rights, privacy, safety, or property
Third-Party Services
Our service integrates with third-party services including:
- Amazon Web Services (AWS) for infrastructure and email processing
- Stripe for payment processing
- Authentication providers (Google, GitHub) for sign-in
- Sentry for error monitoring and application stability
- Google Analytics and Amplitude for usage analytics
These services have their own privacy policies, and we encourage you to review them.
Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your account and data
- Export your data in a portable format
- Opt out of marketing communications
To exercise these rights, please contact us at [email protected].
Cookies
We use essential cookies to maintain your session and preferences. With your consent, we also use analytics cookies to understand how visitors use our website. For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.
Children's Privacy
Our service is not directed to children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at [email protected].