Privacy Policy

Last updated: 9/13/2026

Introduction

At Mailhooks, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our email management platform.

Information We Collect

We collect information in the following ways:

Account Information

Email address and name when you create an account
Authentication data from third-party providers (Google, GitHub) if you choose to sign in with them
Billing information when you subscribe to a paid plan

Email Data

Emails received through your Mailhooks domains
Email metadata (sender, recipient, subject, timestamps)
Email content and attachments as processed by the service

Usage Information

Log data and analytics about how you use the service
API usage and webhook delivery information

How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our services
Process and deliver emails to your configured endpoints
Send you important service updates and notifications
Process payments and manage your subscription
Respond to your requests and provide customer support
Monitor and analyze usage patterns to improve the service
Detect, prevent, and address technical issues and abuse

Data Storage and Security

We implement appropriate technical and organizational measures to protect your data. Your information is stored on secure servers and we use encryption in transit and at rest.

Email content is stored temporarily for processing and delivery. You can configure retention periods and delete your data at any time through your account settings.

Data Sharing

We do not sell your personal information. We may share your information only in the following circumstances:

With your consent or at your direction
With service providers who assist in operating our platform (payment processors, infrastructure providers)
To comply with legal obligations or respond to lawful requests
To protect our rights, privacy, safety, or property

Third-Party Services

Our service integrates with third-party services including:

Amazon Web Services (AWS) for infrastructure and email processing
Stripe for payment processing
Authentication providers (Google, GitHub) for sign-in
Sentry for error monitoring and application stability
Google Analytics and Amplitude for usage analytics

These services have their own privacy policies, and we encourage you to review them.

Your Rights

You have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your account and data
Export your data in a portable format
Opt out of marketing communications

To exercise these rights, please contact us at [email protected].

Cookies

We use essential cookies to maintain your session and preferences. With your consent, we also use analytics cookies to understand how visitors use our website. For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.

Children's Privacy

Our service is not directed to children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at [email protected].